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Printer Troubleshooting
Cleaning with WICReset
Good day. Please, try to execute cleaning from WICReset, also in the WIC press report button and post screenshot with data here.Response to WIC Cleaning
Dear,thank u for response,
the clean with wic is ok, but black color never come, it write bad same as yellow, cyan and magenta on black nozzle
Possible Solutions
Good day. Unfortunately, I do not have exact solution, you may want to clean printer head and change inks, also if you are using CISS, make sure that it is installed according to the instruction.Response to CISS Installation
Hi dear, the CISS is mounted correctly, i already get off the head and clean with ink cleaner and it's very ok, and but the black color never come, i think the problem is from firmware, the command for black color not correct, already change ink this photo is the test nozzle waiting ur responseFirmware Issue
Good day. As far as I know there are no chance that firmware can actually affect the printer in that way, if you saved recovery key you can test it yourself by reverting firmware to the original version and then restoring chipless after testing.Response to Firmware Compatibility
Dear, ok, thank u so much, i will try to restore, i have the recovery keyContact Admin
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